The nature of effective quality management involves identifying root causes of problems and taking proactive steps to prevent quality problems before they occur. At Cushman & Wakefield, we believe the critical ingredients of quality management include an onsite management team that is proactive, consistent and possess an attitude of caring.
To ensure that tenants receive fast and efficient service, Cushman & Wakefield has maintenance staff on duty during normal business hours Monday through Friday. When your request for service is received, a work order is prepared and dispatched to and engineer to answer the call.
All requests for repairs or service, such as light bulbs out, broken door locks, waste bins, temperature adjustments and key replacements, should be directed to Property Management via the Tenant Center. After-hours emergency calls should be directed to the after-hours number at 301.654.3282. Routine calls placed after hours will be addressed the next business day, emergency calls will be dispatched immediately.Cushman & Wakefield provides property management and engineering services that are both flexible and customized to meet the demands of every tenant in every building.
Your property team includes management and technical professionals who are available to offer you the quality of service you deserve. Our on-site members of our Building Services Team are an integral part of the day-to-day operations of the building and are among the individuals you will see throughout the building and in your offices tending to building operations and ensuring your comfort.
Electronic Tenant Solutions
1320 North Courthouse utilizes the online Tenant Center from Electronic Tenant® Solutions to respond to tenant service requests. You will be able to enter requests and track its progress. Each request is sent directly to an onsite engineer.
Click on “Service Request” from any page on this portal and you’ll be directed to the maintenance center’s webpage at which point you’ll need to input your user name and password. If you need help setting up your account, please contact your property team.